Interview with Paul Zoon of Getronics PinkRoccade

Aia Software recently interviewed Paul Zoon, Product Manager of their business partner Getronics PinkRoccade.

Can you briefly describe Getronics PinkRoccade?

In the mid '90s, Getronics PinkRoccade was looking out for an integrated solution for the composition of documents based on data from in-house applications that support the local government to execute their primary activities.

When did the first contact take place between Aia and Getronics PinkRoccade and what was the reason for this contact?

Getronics PinkRoccade has opted for ITP due to the speed with which this could be integrated in their applications. "We were very impressed with the functionality of the product. Besides, we also were very interested in working together with Aia Software due to the good impression that they had made on us." The main functionality is the composition of official documents such as dispositions, assessments, and extracts. It is also used for composition of ad hoc forms such as meeting and receipt confirmations.

What were the major drawbacks of the original solution(s)? What requirements could not be implemented?

We were looking for a solution integration. That was also a request from our clients. Till then we have had a different solution for every application. Not very user friendly for our clients and it also added to the unnecessary development costs.

Why did you choose ITP?

We had opted for ITP due to the speed with which this could be integrated in our applications. We were very impressed with the functionality of the product. Besides, we also were very interested in working together with Aia Software due to the good impression that they made.

What is the main functionality of ITP within the Getronics PinkRoccade applications? What is the kind of output one would expect?

The main functionality is the composition of official documents such as dispositions, assessments, and extracts. It is also used for composition of adhoc forms such as meeting and receipt confirmations.

Which ITP products have been utilized?

In the first place, only the ITP/Client Server was used. In the meantime, ITP/Batch Server and ITP/Document Services have been implemented. ITP/Document Services and ITP/Batch Server are especially used for our new product lines that have been developed in SAP- and Lotus Domino.

How do the (end) users perceive the options of ITP? Is one satisfied with the functionality? What is the importance of ITP at the workplaces of your customers?

Users find it a pleasure to work with ITP and they highly appreciate the product. We provide support to the system administrators with the preparation of templates by delivering standard templates, training and workstation instructions.

ITP at the workplace of our customers means that issues can be handled at the counter. This is a pleasure not only for our customers, but also for the citizens.

What kind of impact has ITP had on the business of Getronics PinkRoccade?

ITP offers basic functionality of our systems. Through the integrated solution, not only have customer satisfaction increased, but the development and maintenance costs have also gone down.

What was the experience during the initial integration of ITP with the Getronics PinkRoccade applications?

Our experiences with ITP have constantly improved as and when we received more ITP modules for opening up.

Is ITP also suitable for future developments in the Getronics PinkRoccade applications?
Is ITP also suitable for the expected developments with respect to the Internet?

Yes, we foresee a use within our SAP product line as well as within our e-government productline. Especially ITP/Batch Server and ITP/Document Services as these provide the customers with the option to create documents remotely.

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