More and more Business Process Outsourcing Partners choose the ITP Document Platform as their document and correspondence solution. Crystal Marbles is a provider of Business Process Outsource, services to  third parties. The services offered include the administration of pension, salary and financial functions and policy administration. Crystal Marbles is active in sectors such as Professional Services (e.g. Advocacy), Industry, Banking and Healthcare. Policy administration, in particular requires a solution enabling flexible and efficient correspondence and document production. Also implementation timescales need to be short when an administration environment for a new client is set up.

Since many similar ITP model documents (templates) and text blocks (paragraphs of text) already exist from previous cases, new variants can be quickly established. Customer requirements regarding output can be met using Microsoft Word documents or PDF’s; with this ITP offers a powerful solution in the output solution space.

Tjeerd de Weerd, director Crystal Marbles:
“By using ITP we are able to quickly create completely new policies for our clients or to adapt exisiting ones and the user friendliness of the package enables our employees to make the changes themselves. Moreover one can rely on a very service oriented helpdesk with one established contact person.”