ITP/Customer Communications Management

The road to ITP/Customer Communications Management Entering the structured output arena

ITP/Customer Communications Management (ITP/CCM) is the name of the newest product in our portfolio. ITP/CCM integrates with ITP/Server and ITP/OnLine to use their capabilities in generated structured, on-demand and interactive output. With ITP/CCM we enable enterprises to untap the value of their CRM system without large investments in updating legacy applications. ITP/CCM gathers all output generated by traditional and modern output production components for structured, on-demand and interactive output. ITP/CCM has an interface with and synchronizes with the corporate CRM system to determine the customer communication profile. Based on the profile and on communication rules and profiles managed by business users ITP/CCM analyze, manage, (re)combine and enhance all output flowing through the enterprise.
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