Claims

ITP is used to produce Claims documents and communications of all kinds and for all classes of insurance.

The full end-to-end scope of the claims process is supported, ranging from First Notification, through to  Final Settlement, examples being:

  • Notifications and Advices
  • Forms and Questionnaires
  • Reports
  • Survey and Appointment requests
  • General Claimant and Third Party correspondence
  • Cheque / payment letters

Where possible, the production, delivery and storage of these should be fully automated, through the implementation of comprehensive business rules and integration with host application and delivery technologies.

Claims correspondence, however, often requires the modification of standard content or insertion of specific additional content to satisfy the needs of the individual case. Standardisation can be enforced, where required, to meet internal and external compliance needs as well as ensuring consistency of content.  
Flexible selection, modification and insertion of content is also fully supported to meet the needs of the claims business process.

ITP is recognised for its significant strengths in this regard. 

Deployments

The ITP Document Platform has been integrated with several Insurance Line of Business applications, worldwide.  All insurance documents, as well as those for Claims are being generated, delivered and stored on a daily basis.  In addition to integrations with both insurance underwriting and broking applications, ITP has also been selected for integration with several specialist Claims Administration Systems.

These include:

  • Guidewire, ClaimCenter
  • Quinity, QIS Claims Management Module
  • Fineos Claims
  • IT-Freedom,  ICE Claims

IT Freedom ….
 “IT-Freedom’s relationship with Aia Software has facilitated significant process improvement and cost savings in the often overlooked area of document production and management where, historically, non-compliance issues, procedural challenges and operational inefficiencies were rife leading to disgruntled customers, employees and inflated cost of production.”  Read more »