In the default configuration, the ITP/OnLine web interface will use an ActiveX control to support file uploads from ITP/OnLine forms. This means that by default the File Upload mechanism will only work with Microsoft Internet Explorer/Windows clients. Also, the security settings for the client's browser must allow the download and run of (signed) ActiveX controls. Refer to Microsoft Internet Explorer security settings for details.
The ITP/OnLine web interface also supports the usage of a standard HTML file selection control. This can be controlled using a javascript variable. This variable can be found in the file support\javascript\common.js:
fileEditActiveX = true;
Change it to:
fileEditActiveX = false;
To use the HTML file selection control. Note that in order to modify common.js, it must be copied from the ITP/OnLine EAR archive into the corresponding location in the ITP/OnLine custom application.
Note that the use of an ActiveX control means that at first use this control is downloaded to the client and installed. When problems are encountered with this control, check the client's browser security settings, they should be as described in the next chapter. If the settings are correct it might be that the download/install of the ActiveX control failed. There is a method to check this; refer to the chapter Known Issues of the ITP/OnLine Server Manual, section File upload fails, nothing happens.