Locked out

If a user has forgotten his password, it can be reset to a known value using the ITP Admin account. Under this account you can select Change password on the shortcut menu of a user. When the password to the ITP Admin account is lost, it is possible to have the ITP/MDK Repository regenerate the default password. To do this you need access to the ITP/MDK Repository database and you need a tool to execute SQL commands against that database. You can choose from two methods:

Method 1

Enter and execute the following SQL statement:

DELETE FROM T1200 WHERE C1201=1

This will remove the ITP Admin account.

Locate the cvc.exe program that is installed in the program folder of the ITP/MDK Repository Server, either using the Windows Explorer or the command line. Now restart the ITP/MDK Repository Server and run the cvc.exe program within 10 seconds after starting the server. This will regenerate the ITP Admin account. After the cvc program has finished, start an ITP/MDK Repository Client and log in again as ITP Admin with the default password. You will again be prompted to change the password.

Method 2

Alternatively, you can also execute the following SQL statement:

UPDATE T1200 SET C1203='WxznduXnvZCsW6tArBO+0g==' WHERE C1201=1

This will reset the password to its default value. Take care to copy the command exactly as shown.